Performs customer service activities and initiatives for limited number of products or clients.

Job title: Call Centre Learnership

Job Description: 
 CapitaSA is advertising a Learnership opportunity to skilled, strong unemployed youth who need to be begin and develop a career within the contact center/BPO industry. This can be a 12-month Learnership where you may be advertised work status preparing as well as down to earth preparing and on the work involvement. At the conclusion of the Learnership, the members will be qualified with a NQF Level 3 which is made particularly for the BPO Industry as well as encounter picked up in an worldwide BPO.

As a part of a exceedingly talented and propelled group, you may communicate with clients to distinguish particular needs, while conveying a market leading client service/experience to extend the benefit of the commerce and remaining committed to treating our clients decently and guaranteeing persistent conveyance of client benefit fabulousness.

Settling item or benefit issues by clarifying the customer’s complaint; deciding the cause of the issue; selecting and clarifying the finest arrangement to illuminate the issue; speeding up rectification or alteration; taking after up to guarantee determination.

Requirements:

•             Matric certificate (pass in Maths & English preferred)

•             6 months, Call centre or Retail or Hospitality Industry experience

•             Resident of the Western Cape

•             Clear Credit Record

•             Clear Criminal Record

Location:Cape Town

,South Africa

Time Type:Full time

Contract Type:Fixed Term (Fixed Term)

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