Main Purpose Of The Job:
To Facilitate And Reinforce The Professional Standards And Values Of Work Excellence Advocated By Pwc, By Providing A Highly Efficient Service To Both Clients/visitors And Pwc Employees, As Well As Performing All Organisational Tasks Timeously And Thoroughly.
Minimum Requirements:
- Minimum Matric/Grade 12
Performance Goals:
1. Receiving of Clients
- Welcoming of clients/visitors and immediately notifying the appropriate host.
- Communicate instruction regarding specific arrangements to all receptionist members.
- Advising and ensuring the access experience for all visitors are of a high standard.
- Facilitate all visitors parking and access requests.
- Issue stickers to all other visitors.
- Early arrivals to be shown to the 5th floor reception, where the concierge will host them until their meeting time
- Familiarize yourself with the building and BU layouts to efficiently assist with queries from walk in clients
2. Assisting Clients
- Make photocopies for clients/visitors on request
- Direct clients to correct reception or waiting areas
3. Knowledge & Reception Maintenance
- Know who the Partners are and where they sit.
- Be familiar with where BU’s are located.
- Monitor and manage the general aesthetic appearance of the Reception area.
- Clean desk policy to be adhered to as it is a public space.
- Booking online Courier collections.
- Manage incoming and outgoing switchboard calls.
- Manage and issuing of access cards
- Manage and booking of client meeting rooms
- Report all maintenance or irregularities to the management team
KNOWLEDGE:
- Word
- Excel
- Telephone etiquette
- Computer literate
SKILLS:
- Excellent interpersonal skills.
- Excellent communication skills, verbal and written.
- Excellent listening skills.
- Excellent time management skills.
ATTRIBUTES:
- Good in creating team spirit, e.g. leading by example.
- Gaining willing cooperation, e.g. by emphasizing the importance of reaching a work objective.
- Encouraging cooperation between team members.
- Strong ethics.
- Committed.
- Very professional and neat appearance.
- Confidant in speaking to staff and visitors.
How to apply:
Closing date: July 25, 2022
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