Our beautiful hotel in the Rustenburg area is hiring!

We are looking for a suitable Hotel Receptionist, with a strong focus on customer satisfaction, to provide an efficient Front Office service to all our guests

The duties of the suitable candidate will include, but are not limited to:

  • Providing an efficient and professional Front Office service to guests while adhering to the company’s policies and procedures and using the company’s internal booking system known as Protel.
  • Ensuring that the Hotel Reception area is clean, neat, and tidy and that brochures, rate sheets, and maps are neatly on display.
  • Checking-in and checking-out of all guests must run smoothly and be conducted in an efficient and professional manner at all times.
  • Ensuring that all guests are received and accommodated in an efficient, friendly, and courteous manner, as well as attending to all guest queries and/or complaints in a satisfactory manner.
  • Must be able to run a night audit.
  • Ensuring that all guest accounts are correct and ready upon guest departure.
  • Carrying out all internal control procedures.
  • Ensuring that all inquiries and requests for quotations are dealt with immediately and in accordance with company policy and procedure.
  • Ensuring that he/she is at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guests of the hotel.
  • Ensuring that all guest profiles are entered correctly into the system and that they are routed to the correct company.
  • Paying special attention to special notes, guest preferences, etc.;
  • Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.

Desired Experience & Qualification:

  • Must have at least 2 (two) years of experience as a Receptionist at a Hotel.
  • Must be Computer Literate
  • Good working knowledge of Property Management systems is a MUST
  • Protel experience advantageous
  • Reservations experience advantageous
  • Previous experience in running Night Audit advantageous

How to apply:

Click Here To Apply

Closing Date: 12 October 2022

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