Merchants SA
Member since Apr 2021
Sponsored by: Job Funds JF11
Location: Sandton, Gauteng
Date posted: 08 August 2024
Closing date: 20 September 2024
Salary: Unknown
Job type: Paid employment programme
Role description
As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.
We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.
In short, we are looking for a commitment to make every customer interaction enjoyable!
Role description
As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Role requirement
Responsibilities:
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
- Remain current on program and product information by being committed to continuous learning.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements
- Matric / NQF Level 4 qualification
Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre - 6 Months Call Centre Experience required.
- Previous International Call Centre Experience advantageous.
Strong command of the English language - Interactive customer service environment required
Related experience in the financial sector considered an asset. - Strong and developed oral and written communication skills, including typing, spelling and grammar.
- Advanced knowledge of PCs and familiarity with system navigation.
- Ability to work all required shifts.
Application