Job Details
Division
Primary Care<\/p>\n\n\n\n
Business Unit
Intercare Tramshed Medical & Dental Centre<\/p>\n\n\n\n
Minimum experience
Entry Level<\/p>\n\n\n\n
Company primary industry
Medical Practice<\/p>\n\n\n\n
Job functional area
Customer Service<\/p>\n\n\n\n
Job Description
Intercare is a dynamic healthcare company that focuses on providing value-based care to patients. As Intercare brand ambassadors, everything we do is driven by the desire to make people feel better. Our shared values of people-centeredness, integrity, inclusivity, compassion, excellence, and innovation define what we believe and who we are.<\/p>\n\n\n\n
Ezoic
At Intercare, receptionists create an environment and culture that allows us to fulfill our mission of making people feel better. We are currently looking for an enthusiastic individual to fill this role and rise to the challenge.<\/p>\n\n\n\n
Ezoic
As a receptionist, you will provide high-quality customer service in accordance with the overall business strategy, as well as perform administrative and payment functions. If you are a motivated self-starter, this position is ideal for you.<\/p>\n\n\n\n
Intercare Tramshed Medical and Dental Centre, located in Pretoria Central, is looking for a receptionist. The primary goal of this position is to provide professional customer service by facilitating the patient administration process.<\/p>\n\n\n\n
DUTIES AND RESPONSIBILITIES:
Provide efficient, friendly, and professional telephone services to patients.
Assist patients in correctly completing necessary forms and documenting all information in accordance with internal policies and procedures.
Responsible for all processes related to the reception-patient journey, such as patient booking, arrival, and payment via the relevant system.
Please direct all customers to the appropriate location, services, and Professional.
Ensure patient confidentiality at all times in accordance with POPIA.
Ensure that the reception area is always clean and tidy.
Refer all emergency cases to the nurse\u2019s station as per protocol.
Assist patients with basic account inquiries and escalate as needed.
Collect all copays and account balances in accordance with Intercare policies and procedures.
Execute and follow the daily cash-up and banking processes.
REQUIREMENTS:
Grade 12.
Previous experience in a customer-focused service environment, such as reception, would be advantageous.
Computer literate.
GoodX system experience will be beneficial.<\/p>\n\n\n\n