{"id":363,"date":"2023-08-29T07:22:45","date_gmt":"2023-08-29T07:22:45","guid":{"rendered":"https:\/\/focus.creativemindz.co.za\/?p=363"},"modified":"2023-08-29T07:22:46","modified_gmt":"2023-08-29T07:22:46","slug":"call-centre-agents-needed-immediately","status":"publish","type":"post","link":"https:\/\/za-worknow.com\/index.php\/2023\/08\/29\/call-centre-agents-needed-immediately\/","title":{"rendered":"Call Centre Agents Needed Immediately"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">All Provinces <br>Salary: R9 500 per month<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Introduction:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An innovative MedTech company is seeking a Communications Lead to join their team. The ideal candidate would be a strategic thought leader in branding and communications.&nbsp; An expert storyteller that creates marketing campaigns to drive consumer engagement, conversion, and competitive advantage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Purpose:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A team-builder and cross-functional leader who brings communications innovation and best practices to an organization to scale and drive growth.&nbsp; A collaborator who works towards the common goal of the B2C division by managing the Communications team and relevant budget and ensuring that communication initiatives are implemented successfully.&nbsp; A talented communicator who can assist with special projects to assist and support revenue goals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Education and Requirements<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Minimum education (essential):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Undergraduate in Communications, English or Marketing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Minimum education (desirable):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Postgraduate in Communications and\/or Business Management<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Minimum applicable experience (years):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>8 years of which 3 years managing a team<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Required nature of experience:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communications management<\/li>\n\n\n\n<li>Content creation (websites, blogs, email, videos, etc.)<\/li>\n\n\n\n<li>Creative brand development (authoring positioning and brand story and aligning it with a visual identity)<\/li>\n\n\n\n<li>Consumer Marketing, ideally have experience with retail channels<\/li>\n\n\n\n<li>DTC Marketing<\/li>\n\n\n\n<li>International exposure -esp. with the US<\/li>\n\n\n\n<li>Public Relations<\/li>\n\n\n\n<li>Integrated Marketing Strategy<\/li>\n\n\n\n<li>Event management<\/li>\n\n\n\n<li>Managing Marketing &amp; Public Relations Agencies<\/li>\n\n\n\n<li>Team Management + Development<\/li>\n\n\n\n<li>Agency or big brand experience preferred<\/li>\n\n\n\n<li>Entrepreneurial mindset<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Skills and Knowledge (essential):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excellent storytelling and branding skills<\/li>\n\n\n\n<li>B2C\/DTC consumer marketing<\/li>\n\n\n\n<li>Media Relations expertise including press release creation, agency management, and Executive Briefings for press interviews.<\/li>\n\n\n\n<li>Well-versed in mobile and web content development, including web pages, blogs, etc.<\/li>\n\n\n\n<li>Product launch and integrated marketing campaign experience.<\/li>\n\n\n\n<li>Microsoft Suite Proficiency<\/li>\n\n\n\n<li>WordPress Proficiency<\/li>\n\n\n\n<li>Mailchimp Proficiency<\/li>\n\n\n\n<li>Proficient in Social Media Platforms (Facebook, Instagram, Twitter, and LinkedIn)<\/li>\n\n\n\n<li>SEO competency to develop copy<\/li>\n\n\n\n<li>Editing<\/li>\n\n\n\n<li>Copywriting<\/li>\n\n\n\n<li>Healthcare industry experience desired.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>KEY PERFORMANCE AREAS, WEIGHTS, AND OBJECTIVES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Team Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure scalability by building team- and organisational capacity and capabilities.<\/li>\n\n\n\n<li>Increase the team\u2019s effectiveness with the following:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Recruitment, selection, and orientation; Training and development.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Assign accountabilities and plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Monitor and appraise job and project results.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of the company, both internally and externally.<\/li>\n\n\n\n<li>Ensure that the team has the support and resources it needs to thrive and develop professionally.<\/li>\n\n\n\n<li>Foster an environment to encourage innovation and ensure that marketing practices are aligned with industry trends and best practices.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Strategic Communications Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Liaise, advise and strategise with relevant stakeholders on marketing strategies.<\/li>\n\n\n\n<li>Develop brand and product positionings to articulate the product\u2019s unique value propositions that align with consumer needs and the company\u2019s core capabilities.<\/li>\n\n\n\n<li>Partner with the Design Lead to create unique, impactful brand stories via inspiring content and design to leverage across all marketing mediums.<\/li>\n\n\n\n<li>Compile and execute communications strategies across a range of channels (traditional and digital).<\/li>\n\n\n\n<li>Monitor the performance of the strategies and make course corrections for optimal performance.<\/li>\n\n\n\n<li>Drive brand messaging for the DTC model:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Ensure conformity across channels and instances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Continuously make data-driven improvements to messaging.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop content and creative assets (photos, videos, displays etc.) for the company\u2019s brand and associated language.<\/li>\n\n\n\n<li>Develop content and creative assets for the company\u2019s websites.<\/li>\n\n\n\n<li>Partner with Digital Marketing Manager to create the right content\/assets required for the website and consumer journey to move prospects effectively through the marketing funnel.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Retail Account Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide creative content and assets for retail accounts to support customer acquisition strategies. Includes but is not limited to:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Core copy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Videos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Photographs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; In-store Displays<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cb&nbsp;&nbsp;&nbsp; Onsite banners<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reporting and Budgeting&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interpret and present feedback and figures on all communication-related marketing efforts (digital and traditional), driving optimisation in line with best practice standards and metrics.<\/li>\n\n\n\n<li>Compile realistic and strategic budgets.<\/li>\n\n\n\n<li>Track and report on budget spending, corresponding with resulting performance, driving optimization quarter by quarter.<\/li>\n\n\n\n<li>Social media: Report approval and analysis, incorporating learnings into social media strategy to consistently improve performance and drive engagement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Content Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create content for and across various platforms and all ancillary forms of marketing content required.<\/li>\n\n\n\n<li>Responsible for the accuracy and consistency of all website copy content.<\/li>\n\n\n\n<li>Responsible for the accuracy and consistency of all content that is distributed, internally and externally about the DTC product and other special projects.<\/li>\n\n\n\n<li>Liaise with the marketing and digital team about content that needs to be updated.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Social Media Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responsible for the company\u2019s owned social media channels including Facebook, Instagram, Twitter, and LinkedIn for the DTC model.<\/li>\n\n\n\n<li>Assist the social media coordinator to develop a strategy for social media management.<\/li>\n\n\n\n<li>Responsible for the growth of the marketing reach in terms of social media interactions and followers.<\/li>\n\n\n\n<li>Responsible for ensuring that all social media channels are monitored and that comments and complaints are attended to as soon as possible.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Public Relations&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead media relations strategy development.<\/li>\n\n\n\n<li>Day-to-day management of the Media Relations agency.<\/li>\n\n\n\n<li>Partner with the agency to prepare media materials and press briefings for Senior Executives.<\/li>\n\n\n\n<li>Draft and release press releases.<\/li>\n\n\n\n<li>Build, maintain, and manage relationships with journalists.<\/li>\n\n\n\n<li>Plan and execute DTC product launches.<\/li>\n\n\n\n<li>Plan and execute large-scale events.<\/li>\n\n\n\n<li>Manage logistics and events.<\/li>\n\n\n\n<li>Plan and schedule external suppliers and resources including printers, photographers, videographers etc.<\/li>\n\n\n\n<li>Manage the public relations agency that supports our business.<\/li>\n\n\n\n<li>Lead all award efforts &#8211; identifying, submitting, and accepting awards. Make recommendations on which awards to promote and leverage through public relations.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remuneration<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Market-related (13th cheque, risk-benefit and pension fund contribution)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Applications <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/clshr.simplify.hr\/\">Apply Online Here <\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>All Provinces Salary: R9 500 per month Introduction: An innovative MedTech company is seeking a Communications Lead to join their team. The ideal candidate would be a strategic thought leader in branding and communications.&nbsp; An expert storyteller that creates marketing campaigns to drive consumer engagement, conversion, and competitive advantage. Job [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-363","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"All Provinces Salary: R9 500 per month Introduction: An innovative MedTech company is seeking a Communications Lead to join their team. The ideal candidate would be a strategic thought leader in branding and communications. An expert storyteller that creates marketing campaigns to drive consumer engagement, conversion, and competitive advantage. 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