Receptionist

MANCOSA PTY LTD

Durban, KwaZulu-Natal

Contract

Closing Date: 26 June 2024

Job Description

Desired Experience & Qualification

Entry-Level Positions:

Roles: Front desk receptionist, administrative assistant, customer service representative.

Skills Gained: Customer service, multitasking, basic administrative duties, familiarity with office equipment and software.

Internships:

Roles: Administrative intern, office assistant intern.

Skills Gained: Exposure to office operations, handling phone systems, managing schedules, and basic clerical work.

Part-Time Jobs:

Roles: Receptionist, office clerk, office assistant.

Skills Gained: Practical experience in managing front-desk activities, direct interaction with clients and visitors, and handling correspondence.

Key Areas of Experience:

Customer Service:

Tasks: Greeting visitors, answering and directing phone calls, providing information, and handling inquiries.

Skills Gained: Strong communication skills, customer service excellence, problem-solving, and professionalism.

Administrative Support:

Tasks: Scheduling appointments, managing calendars, handling mail and packages, maintaining records.

Skills Gained: Organizational skills, attention to detail, time management, and proficiency in office software (e.g., Microsoft Office Suite).

Office Management:

Tasks: Overseeing office supplies, ensuring the reception area is tidy, coordinating with other departments, managing visitor logs.

Skills Gained: Office management skills, multitasking, basic financial transactions (e.g., handling petty cash), and teamwork.

Technical Proficiency:

Tasks: Operating phone systems, fax machines, copiers, and managing electronic correspondence.

Skills Gained: Technical skills, familiarity with office equipment, and proficiency in using software like Microsoft Office, email clients, and scheduling tools.

Desired Skills and Attributes:

Communication Skills:

Clear and effective verbal and written communication for interacting with clients, visitors, and colleagues.

Customer Service Orientation:

Friendly and professional demeanor, with the ability to handle customer inquiries and complaints efficiently.

Organizational Skills:

Ability to manage multiple tasks, keep the reception area organized, and maintain accurate records.

Time Management:

Efficiently managing time to handle front-desk duties and administrative tasks simultaneously.

Technical Proficiency:

Familiarity with office software and equipment, including phone systems, copiers, and scheduling tools.

Problem-Solving Skills:

Ability to handle unexpected situations, resolve conflicts, and provide solutions to visitors’ and clients’ needs.

Professionalism:

Maintaining a professional appearance and attitude, being punctual, and adhering to workplace protocols.

Advancing Workplace Experience:

Advanced Roles:

Senior Receptionist: Taking on more responsibilities, such as training junior staff, handling more complex inquiries, and managing front-desk operations.

Office Manager: Overseeing all office functions, managing administrative staff, and ensuring efficient office operations.

Specialized Training:

Attending customer service workshops, communication skills training, and software proficiency courses to enhance skills.

Cross-Departmental Experience:

Collaborating with other departments to gain a broader understanding of the organization’s operations and improve coordination.

By gaining a diverse range of experiences in these areas, a receptionist can develop the necessary skills to excel in their role and contribute effectively to the organization.

Competencies:

• Strong interpersonal and communication skills
• Basic Knowledge of financial concepts
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities.
• Demonstrated professionalism, integrity and ability to maintain confidentiality.
• Willingness to learn, take initiative, and adapt to a fast-paced environment.

Requirements:

• Must be a South African citizen or have a valid work permit.
• Recently certified ID and qualifications.
• Must be able to commit to 12 months.
• MS Office proficiency.

Nice to have:

• Driver’s License

Job Type & Contract Length:

Successful graduates will be expected to enter into a 12-month contract. Contract to be renewed upon successful completion of the 1 Year – Subject to employers’ discretion.

Remuneration:

• As per market-related salary for Learners/Graduates

HOW TO APPLY

Job Application for Receptionist (Upload CV)

Closing Date: 26 June 2024

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