Internship for Call Centre, Customer Services Centre | Duration: 18 months.
Internship for Call Centre
CLOSING DATE: THURSDAY, 24 OCTOBER 2024
The City of Johannesburg (CoJ), Group Finance Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.
Department: Group Finance
Branch: Revenue Shared Services Centre
Designation: Internship: Revenue Call Centre, Customer Services Centre,
Billing and Credit Control
Remuneration:
(Qualification completed with min 360 credits): R9 531,54 pm (Basic Salary, no benefits)
(Enrolled as a student) : R3 500,00 pm (Basic salary, no benefits)
Location: Thuso House, 61 Jorissen Street, Braamfontein
Minimum Requirements:
- Grade 12 (NQF level 4) plus a relevant tertiary qualification at NQF level 6 or student
enrolled towards at NQF level 6 qualification. - Only City of Joburg residents will be considered.
Primary Function:
Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue related queries on first point on contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers.
Leading Competencies:
- Computer Literacy- (Microsoft Office Applications);
- Problem solving skills;
- Good Time management;
- Excellent listening and communication skills (verbal and written);
- Excellent Interpersonal skills;
ENQUIRIES ONLY: Contact Person: Faniswa Lokwe
Tel No: (011) 021 0594
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HOW TO APPLY
Please take note that only online applications will be considered. Please apply by using the following link below: https://share-eu1.hsforms.com/13-ecSpHcRQizH3XTZiWKDgew554
CLOSING DATE: THURSDAY, 24 OCTOBER 2024
Internship for Call Centre, Customer Services Centre | Duration: 18 months.